- Frequently Asked Questions -
What is your Cancellation Policy?
If necessary you can cancel your booking up to 24 hours in advance without penalty, please call us on 04 384 8268 or email us at email@example.com .
If you want to cancel a booking for a brewing session less than 24 hours in advance, you will need to contact us by phone or email. Please note you may lose your 50% deposit as a late cancellation fee.
If you want to cancel a booking for a brewing session less than 24 hours in advance, you will need to contact us by phone or email. Please note you may be charged 50% of the value of the booking as a late cancellation fee.
What is your Refund Policy?
If you have already paid for a session/product in advance but need to cancel it for any reason, we are more than happy to refund the booking in full.
Please note if you cancel the booking less than 24 hours in advance you may be charged 50% of the value of the booking as a late cancellation fee.
Can I get labels printed?
Excel Digital has developed an online portal for designing and ordering high quality, removable labels for your bottles. For more info check out our labelling page for more information.
How much does a brew cost?
Standard brews start at $159, click here to see our full range of beer and pricing
Type Cost How many for 40 litres Total:
750 ml glass bottle $2.00 each 54 $108.00
750 ml plastic bottle $1.00 each 54 $54.00
500 ml plastic bottle $0.80 each 80 $64.00
If I bring my own bottles what should I do to prepare them?
We will sanitize the bottles but they need to be cleaned thoroughly. Check out this article about preparing your bottles (Click here to read article). If you are diligent in rinsing your bottles promptly and thoroughly after each use with your homebrew, only the sanitizing treatment will be necessary before each use in the future.
What if I don’t know anything about brewing craft beer?
No problem, we will teach you everything you need to know.
What types of craft beers can I brew?
Will I have to clean up after the brew?
No, we will take care of that for you.
Can I brew with friends?
Brewing with a friend is a great idea. You can also bring in a group and if you book out the whole
space (12 dedicated brewers and up to 12 observers).
How many friends can I bring in?
Any more than three people and there isn’t enough space (or much to do). If you book out the
whole space (eight brews) there’s room for a few other observers.
How long will my craft beer last?
Homebrewed craft beer has a fairly long storage life. Depending on the style and
original gravity, the craft brew will keep for more than a year. It’s important to keep
the beer out of direct sunlight or fluorescent light although brown bottles help.
What is the beer made of?
Malted grains (predominantly barley) hops, yeast and water.
Do you have a gluten free option?
We have developed a couple of gluten free recipes, ingredients need to be ordered in specially so please give us a call/email to arrange this.
How much craft beer can I brew?
An individual is allowed to brew up to 100 litres per month in a Customs Controlled Area like our
place, according to the Customs and Excise Act. If you wanted more then you’d need to pay excise (tax) on the beer. Have a chat with us and we can talk you through this.
Do I have to come back to bottle the beer?
Ideally. If you bottle then you don’t have to pay the excise, if we bottle it you’ll have to pay the
excise tax. Get in touch if you’d like to discuss this. There’s no extra charge for you to come in
and bottle here.
Can I take my beer home to ferment?
We’ve got temperature controlled fermentation rooms so we’re ideally set up to manage the fermentation. If you’re confident you can manage the fermentation at home then we’re okay with that. We’d need a deposit for the fermenters, which we’d repay when you bring them back.
Do you deliver the beer?
No. Delivery isn’t part of the service we provide.
Do you supply crates so I can store the beer at home?
If you buy our bottles then they come in a box and you’re welcome to take that. If you bring your own bottles you’ll need to take them away in your own boxes.
Do you do lagers?
We have beers that are similar in taste to lagers (Blonde Ale and NZ Pilsner) but we do not lager our beers. Laagering means to store beer at lower temperatures for several weeks to a few months depending on the malt, yeast and temperature. Lagers also require a different type of yeast that likes lower fermentation temperatures. We use ale yeast in all our brews.
I don’t really like craft beers, do you have a style of beer that tastes
like a regular lager?
We have a wide range of styles including less hoppy beers. The blond ale is a very easy
Are you a training school?
We don’t provide formal lessons – we show you how to brew while you’re brewing. If there is a demand for lessons, we will certainly explore the idea further.
Can I bring my own ingredients?
We have a range of recipes that have been specifically designed for our equipment. If you’re a confident brewer you’re welcome to adapt recipes but we may not have all the ingredients you
might need and we won’t be able to offer to re-brew if it goes wrong.
If you supply all of your ingredients we will knock $20 dollars off the price. Give us a call to discuss.
How old do I have to be to brew?
There’s no age limit for brewing beer. However, the environment is not really suitable for children (fire, boiling liquids – you get the picture). Our rule is that brewers must be over 18 but someone younger can assist a parent/guardian with the process.
The laws about the age for drinking are pretty clear so we won’t go into that here.
Can I sell my craft beer?
No. The way it works is that you don’t have to pay any beer tax (excise) on the condition that it’s exclusively for your personal use and not for sale. If you did want to sell beer you would need to pay excise. Ask us about that if you’re interested.
Can I drink on the premises?
Yes. You can bring in a drink from the bar next door. Ironically the law says you can’t bring in beer you’ve made yourself and drink it here.
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85 Adelaide Road
Bar and brew space opening hours:
Mon: Group functions
Tue - Thur: 5pm to late
Friday: 12pm to late
Weekend: 10am to late
A session typically runs for 3 to 4 hours
Mon - Thurs: 5.30pm
Fri: 12.00pm and 5.30pm
Sat: 9.30, 2pm, 6:30pm
Sun: 10.00, 2:30pm
You can also brew at other times by arrangement - just call or email us
Call us on 04 384 8268
Email us at firstname.lastname@example.org